ARTEFACT. Help

Everyone new to the platform

Getting started

How to sign in, what app access means, and who to ask for help.

Every tool on this platform shares one sign-in page, so once you know how to get into one, you know how to get into all of them.

Signing in

There are two ways in, depending on who you are:

  • Artefact staff sign in with Continue with Google, using your @artefactgroup.au account. It's the same Google Workspace sign-in behind every internal tool — one click, no separate password to remember or reset.
  • Everyone else — clients, freelance crew, suppliers, anyone we've invited from outside the company — signs in with an email and password on that same page. You don't need a Google account, and you don't need to be an Artefact employee.

Either way, you land on the same sign-in screen and end up on the tool you were trying to reach, or, if you weren't headed anywhere in particular, on the Tools launcher, which lists every app Artefact runs and marks which of them are switched on for your account.

What "app access" means

Being able to sign in is not the same as being able to use a particular tool. Each tool — Social, Links, Critique, Shelf — has to be switched on for your account separately, one tool at a time. We call this app access.

If you sign in successfully but see a message saying you don't have access yet, that's not a bug — it means your account exists, but nobody has turned that tool on for you. It's a deliberate safety measure: someone we invite for one job shouldn't automatically be able to open every tool we run.

On the Tools launcher this shows up as a greyed-out card rather than a missing one, with a Request access link on it. You can see what there is and ask for the part you need, instead of having to guess what exists.

Some tools also have a tier — Free, Studio, or Agency — that decides how much you can do once you're in (for example, whether you can claim a link-in-bio page in Artefact Links). A tier is separate from access itself and only matters for a couple of features; if it's relevant to you, whoever grants your access will mention it.

Who to ask

Access is granted by the Artefact Group contact running your job, or by whoever manages your workspace. Ask them directly — they can turn on access for a specific tool in a couple of clicks, and it takes effect immediately. You won't need to sign out and back in again.

What you can reach without signing in at all

Not everything needs an account. A few things are public on purpose, because the person on the other end of them was never going to have an Artefact login:

  • A short link or link-in-bio page (Artefact Links) — anyone who clicks or scans it.
  • A shared Critique link (Critique) — anyone holding the link can view, comment, and approve.
  • A client request form or lost & found report in Shelf — no login needed on either side of that conversation.

Those stay open to the public deliberately. Everything else on this platform sits behind the sign-in above.

What isn't part of this platform

Artefact also builds one-off sites for a single client, a single event, or a single job — a wedding site, an event microsite, a small calculator. Those are standalone projects, not shared tools, and this is deliberate: they don't share this sign-in, this design system, or this help site, because they were never meant to. If you're looking for help with one of those, ask whoever at Artefact built it for you directly — it isn't documented here.

A different kind of access: moving files

File Transfer is the one exception that runs on neither of the above — it's a separate SFTP/FTPS server for large files and camera uploads, with its own username and password issued directly by Artefact. Signing in here doesn't get you into it, and app access granted through the admin dashboard doesn't touch it either. See File Transfer for how to ask for one.

Something not working?

On the Tools launcher and the admin dashboard, a Report a bug button (bottom right, once you're signed in) captures a screenshot and the page you were on automatically, so you don't have to describe where something went wrong from scratch.

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