Clients, and the Artefact staff who support them
Client desk
One page that gathers your works, bookings, documents, links, posts and the work we have in progress for you.
The client desk, at desk.artgrp.au, is the one page that pulls everything Artefact is doing for you into a single view. If the desk is switched on for your account it also sits at the top of the tools launcher as a full-width panel, above the individual tools that feed it.
Open the desk first. The tools underneath it are where the detail lives, but the desk is the answer to "where are we up to".
What is on it
The desk is built from panels, each one reading from the system that owns that information:
| Panel | What it shows |
|---|---|
| Works | the jobs we are running for you |
| Tasks | what is assigned, and to whom |
| Commercials | quotes and invoices, with overdue ones marked |
| Documents | the real files, from the Drive folder for your account |
| Bookings | crew and equipment booked against your jobs |
| Links | your short links and their traffic |
| Posts | scheduled and published social posts |
| Reviews | designs waiting on your sign-off in Critique |
| Telemetry | monitors, where you have devices reporting |
Below the panels is the work table — the engineering work we have in progress for you. It shows a title, a stage and dates, nothing else. If a line there does not make sense, it is our fault for writing a poor title: tell us and we will fix the wording.
Why a panel can look empty
An empty panel and a broken one are not the same thing, and the desk is careful to tell them apart. The state is shown on the panel itself.
| It says | It means | What you should do |
|---|---|---|
| everything looks normal | the system answered. Empty really is empty | nothing |
| Not connected | we have not wired that system to your account yet | tell us — it is our side |
| Unavailable | the system failed or timed out just now | try again later |
| No record found | the system has no account for you yet | nothing — we are on it. Retrying will not help |
| No access | you have not been granted the app behind that panel | ask for access |
The difference between Unavailable and No record found is the one worth knowing. "Unavailable" is worth a retry. "No record found" never is — it means a step on our side has not been done, and only we can do it.
Every app is shown, including the ones you cannot open
The desk lists everything Artefact runs, not only what is switched on for you. Anything you cannot open yet is greyed out rather than hidden, with a line saying why and a Request access button that reaches us.
A greyed tile is deliberately not a link. Following one would bounce you into a sign-in you cannot complete, which looks like a broken site rather than a missing permission.
Some products are greyed because they hold their own sign-in and their own list of organisations, separate from this platform. CrowdSense and AdmitMe both work that way. Being granted one here does not by itself create your account over there — if a tile stays greyed after we have said yes, that is the reason, and it is on us to finish.
If you are Artefact staff
Your own desk is at the same address and takes no account identifier, on purpose — that is what stops anyone loading a desk that is not theirs. Opening a client's desk is a separate, staff-gated route, reached from the company dashboard rather than by editing a URL.
Follow-ups are staff-only and never appear on a client's desk. They span every client by nature, so they are not something that can be shown to one.
Something looks wrong
Tell us what the panel said, in its own words — "Bookings says no record found" is enough to tell us exactly which step was missed. The desk is designed so that the message on the panel identifies the fix, which means a screenshot or the sentence itself saves a round of questions.